Shipments can be returned if:

• Recipient refuses delivery.
• Address is incorrect, incomplete, or outdated.
• Shipment is undeliverable due to regulatory issues.
• Shipment is damaged or contents are missing.

• We'll notify the sender via email or phone.
• Sender must provide return instructions within 2 working days.
• If no instructions, shipment will be returned to origin.
• Return shipment tracking will be provided.

• Return shipping costs apply, billed to sender.
• Additional charges may apply for:
  • Storage fees (if shipment is held at destination).
  • Customs clearance or duties on return.
  • Handling fees for special cargo.

• Returns typically processed within 7-10 working days post return initiation.
• Complex cases (customs holds, disputes) may take longer.

• Refunds/credits handled as per our Refund Policy.
• No refund for courier charges on returned shipments.
• 2 way shipping charges will be applicable in case of RTO.
• Duties/taxes paid aren't refundable if shipment is returned.

• After multiple delivery attempts, shipments may be returned.
• Sender responsible for return costs and charges.

For return requests or queries, contact customer service info@jetcargo.co.in with:

• Shipment AWB
• Reason for return
• Return instructions